Awantika Nigam

Community Manager at Refact.ai

Awantika is a Community Manager with 4+ years of experience building and scaling vibrant communities in EdTech and AI—growing them to over 100K members globally. For her, community is not just a role or a metric—it’s a living, breathing network of people, stories, and connections. She believes in creating spaces where every member feels seen, heard, and valued, and where collaboration turns into lifelong relationships. Deeply emotionally invested in the communities she nurtures, Awantika designs experiences that spark meaningful conversations, foster trust, and inspire members to grow together. From warmly welcoming a single new joiner to leading large-scale global initiatives, she blends strategy with genuine human connection to help communities not just grow, but truly thrive.

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Session

Creating the Human Face of Your Community

A community isn’t just about users interacting with your product —it’s about real people forming real connections. Too often, community engagement is reduced to metrics, feature requests, support tickets, and announcements, leaving little room for genuine relationships. In Community Management, the real challenge isn’t just attracting users but turning them into active, invested participants who feel like they belong.

This session is about humanizing your community—making it a space where people don’t just follow updates but engage, contribute, and grow together. We’ll explore practical, actionable strategies to build transparency, encourage meaningful discussions, and foster a sense of ownership among your users. From open development roadmaps and interactive Q&A sessions to celebrating community contributions and sharing both wins and failures, this session will cover how to build trust, strengthen engagement, and create an ecosystem where developers feel valued.

What Attendees Will Learn: ✅ Building Transparency & Trust – How sharing your product’s journey, challenges, and priorities makes users feel like true stakeholders.
✅Beyond Feature Requests– Moving past one-way feedback loops and fostering co-creation by involving users in product evolution.
✅ Engaging Developers Authentically – How to structure Q&A sessions, post-release discussions, and technical deep dives that go beyond just updates.
✅ Celebrating Community Contributions – Practical ways to highlight active members, showcase community-driven projects, and recognize meaningful engagement.
✅ Learning From Your Users – Encouraging discussions on workflows, tools, and challenges beyond your product to build a culture of shared knowledge.
✅ Building Real Conversations – Why open-ended discussions, thought-provoking questions, and transparent conversations help build lasting connections.
✅ The Role of Storytelling in Community Building – How to make your community feel more personal and relatable by sharing the human side of development.

Language: English